Important Fudge and Candy Shipping Information!

 

We Take Great Pride In Our Fudge and make it fresh to order.

     During the holidays, our fudge is made daily and shipped the following morning. This ensures you get the freshest fudge possible.
During the holidays, we try and ship your order within 2 days of receiving it, so check your email for notifications. If you don't see your order confirmation, try checking your spam.

In the regular season, we make our Fudge for online orders on Sunday evening to ship on Monday morning.

The Uranus Fudge Factory is dedicated to providing the best possible shipping solutions for all our customers! Please check out our shipping policies in the footer for more info.

Please note that we don't own the US Postal service nor UPS/FedEx and cannot control their shipping or service times.

Please read all of our shipping info in the footer link at the bottom of the page for more info.

  Important Shipping Info

 

Domestic Shipping

 Process Time

Please allow 1-2 business days (excluding weekends and holidays) for your orders to be processed for shipping.  This may be 3 days during the holidays due to heavy volume and we will only ship out fresh fudge.

During non-holiday times, Orders that include Fudge are made fresh on Sunday and shipped on Monday. Orders placed before 7 am (C.T.) on Monday will be shipped out same day. Orders containing fudge that are made after 7 am (C.T.) on Monday will be shipped the following Monday. 

If you need to have it shipped by a certain day or time that is earlier than our posted ship times, please contact us by clicking the "About Us" tab on the website. 

 Shipping

 We use USPS and FedEx mail as means of shipping. Shipping times will depend on your location. If you live down the street from Uranus Fudge Factory, you will get it faster than if you live several states away. The USPS site quotes, but does not guarantee, 1-3 business days for domestic delivery.

 We offer Free Shipping on orders over $75 within the continental United States (Except Uranus Farms products)

 If you would like other shipping options, please contact us to place an order.

 Uranus Fudge Factory is NOT responsible for, nor will make refunds for: 

• Delays with US Postal Service or FedEx
• Packages that the USPS or FedEx has failed to deliver in a timely manner
• Lost, damaged, or marked delivered items due to USPS or FedEx mistakes/mishandling

 Carrier Contact Numbers: 

• USPS: 1-800-275-8777
• FedEx: 1-800-463-3339
• International USPS: 1-800-222-1811

 

 Uranus Inc. is not responsible for: 

• Delays with US Postal Service or FedEx shipping
• International Duties or Customs Charges
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support or USPS Claims Support

 

 The Buyer will accept all responsibility for contacting their local postmaster for refunds that are the fault of USPS or FedEx and will not hold Uranus, Inc responsible for any items after it has left our property into the care of the USPS or FedEx, other than those issues that are directly under the control of Uranus, Inc.

 Uranus Fudge Factory cannot be held responsible for porch pirates, dogs, squirrels, or ants getting into your package because it was left out (yes, this has really happened).

 Please be aware that Fudge and Candies are perishable and are susceptible to all manner of weather (heat, humidity, cold, etc.). We package our Fudge and candies with the utmost care but cannot control what the carrier does with your package! Please ensure the shipping address is correct and that someone can accept the package upon delivery. If no one is available to receive the package, please ensure the package is not exposed to the elements or left in a “hot” mailbox.

 Shipping charges for your order will be calculated and displayed at checkout.

 Wrong Address Disclaimer

 It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

 Return Policy

 Uranus Fudge Factory gladly accepts returns (excluding shipping) of unworn, unwashed, undamaged, unaltered, odor free, pet hair free, or defective merchandise purchased online that shipped to a U.S. address within 30 days of the date your order shipped. 

 Please allow up to two weeks for your return to be processed. Refunds (excluding shipping) will be refunded by the same method of payment used during original purchase.

 For instructions on how to return your item please contact us by clicking the “About Uranus” tab at the top of the page and filling out your information.