Please arrange delivery to an air-conditioned location, for example: your office, where your package can quickly be brought indoors immediately.  Someone must be present to receive the package otherwise, the shipping carrier will leave packages outdoors and your product may become damaged due to extreme temperatures.

Note: even if your area is not experiencing temperatures above 70°F/21°C, your order may be shipped from or travel through locations with higher temperatures so shipping via expedited options and with ice packs may still be necessary.

 

CAN YOU GUARANTEE THAT MY FUDGE/CHOCOLATE WILL ARRIVE IN PERFECT CONDITION?

All Perishable foods, such as Fudge and Chocolates, that leave our temperature-controlled warehouse are inspected and verified to be in perfect condition. Despite best efforts, we cannot guarantee that your products will arrive in perfect condition and are unable to issue refunds or replace products damaged by extreme temperatures, if protection is not selected. There are shipping options available to you, to lower the chance of the product being affected. It is also suggested you have someone present to bring the delivery inside immediately.

 

HOW ORDERS ARE SHIPPED

Warm Weather Locations

You will see conditions on each chocolate product page with a check box acknowledging your agreement to these shipping conditions prior to completing your purchase. If the agreed conditions are not carried through during check out, then there is no possible refund or exchange of perishable product.

During warm weather months, mid-May through mid-October we only ship on Mondays, unless requested the order be shipped out for a special occasion, or it is holiday promotion. We ship USPS Priority and FedEx on Mondays, any ordered placed after 7:00AM, CST on Monday mornings depending on your shipping selection, will be shipped the following Monday. This limits time in transit so that your order doesn't sit over the weekend in a hot non air conditioned warehouse.  

 

HOW LONG DO ICE PACKS LAST?

Ice packs will not last longer than 48 hours. In extremely hot temperatures, ice packs may last up to only 36 hours. Once you get them, the ice packs are reusable and are perfect for a lunch bag or cooler.

 

AFTER YOUR PRODUCT ARRIVES

Keep fudge or chocolate in a cool, dry place at 60–65 degrees. Chocolate must follow these storage conditions or it will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture may suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature.

Fudge is good at room temperature for about two weeks, or can be put in a sealed ziplock bag and frozen for up to six months. Then you can set it out to thaw naturally. Do not refrigerate or microwave though.

 

DAMAGED CHOCOLATE

We cannot issue a refund or replacement for products damaged in transit due to extreme temperatures. We will certainly do our best to provide the safest and most cost-effective options so please call us if you have questions.

If you receive a product in unusable condition for reasons other than temperature extremes, contact us within 24 hours of verified physical receipt of package. We will not be able to issue credits or refunds for claims submitted after 24 hours and photographs of the products and shipping packaging are required.  If a damaged product has been discarded, we will not be able to issue credit.

 

REFUSALS

Due to the delicate nature of our chocolate, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the shipping carrier.

Tip: If the box feels warm, open immediately to expose your sweets to cooler indoor air. If chocolate or fudge has softened at all, give it a chance to firm up again before handling further. You can even pop it in the freezer for a few minutes.